Kerrnow
Concepts Refund Policy
Thank you
for shopping at Kerrnow Concepts
We offer
refund and/or exchange within the first 30 days of your purchase, if 30 days
have passed since your purchase, you will not be offered a refund and/or
exchange of any kind.
Eligibility
for Refunds and Exchanges
- Your item must be unused and in the same condition that you
received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be
refunded.
- If the item in question was marked as a gift when purchased and
shipped directly to you, you will receive a gift credit for the value of
your return.
Exchanges (if applicable)
We only
replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at (Add Relevant Email Address) and send your
item to: (Relevant Address).
Exempt
Goods
The
following are exempt from refunds:
- Gift cards
- Some health and personal care items
Partial
refunds are granted (if
applicable)
- Any item not in its original condition, is damaged or missing parts
for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your
return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are
approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain
amount of days.
Late or
missing refunds
- If you have not received a refund yet, first check your bank
account again. Then contact your credit card company, it may take some
time before your refund is officially posted.
- If you have done all of this and you still have not received your
refund yet, please contact us at (email and or phone number)
Shipping
- Please do not send the product back to the manufacturer. It must be
sent to the following Address (Relevant Address).
- You will be responsible for paying for your own shipping costs for
returning your item.
- Shipping costs are non-refundable! If you receive a refund, the
cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned
item.